Build a CX Team with the skills for the job.

Utilizing a network of industry professionals, Outer Fringe can help you find the management team to take you to the next level, and design hiring profiles to get the best agents on the market.

Looking to outsource? We have consultants who have worked within the BPO industry who can help you navigate identifying the right partner for you.

In CX, efficiency = money.

Our team perform a deep dive on your processes, mapping out agent and customer journeys alike to identify pain points and simplify your workflows and reduce handle times.

Have a lot of back office processes? Our team specializes in productizing back offices processes, getting your teams out of spreadsheets and into data-rich workflows.

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We are data-focused. Transform your CX Team into the focal point of your organization by converting your ticket flows into a data gathering and reporting machine that clearly articulates customer needs.

Looking to automate processes? We can leverage your existing data to train industry-leading AI tools that can automatically solve customer concerns and reduce ticket volume.